English cricket - what a shambles. To see the England captain and coach resign on the eve of the team’s departure for a tour of the West Indies is appalling.  There were many people who were sceptical about the appointment of Kevin Pietersen as England’s cricket captain.  He is a strong-willed, somewhat maverick, individual who was not the most obvious candidate for working with the ECB bureaucracy or planning a way forward for the side. Read the rest of this entry »

Today businesses are relentlessly looking to improve productivity, eliminate waste and grow revenues by driving the performance of front line sales people. 

Whilst facilitated by an ever increasing investment in technology, such as CRM, the ability to recruit, motivate and retain the best people is more important. Every contact between customer and sales staff can gain or lose business as customers increasingly expect nothing less than service excellence.
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