When was the last time you received outstanding customer service? On reflection, have you ever received outstanding customer service? Read the rest of this entry »
Readers will have seen recent redundancies in certain sectors of the commercial world that were unimaginable 12 months ago – redundancies amongst professionals such as bankers, surveyors, architects and solicitors have recently become commonplace. The property, construction and financial sectors have been particularly badly hit and for those organisations that continue to trade under these adverse conditions, it is critical that they retain and maintain the best possible workforce to remain competitive. Read the rest of this entry »
Winning new clients and keeping existing ones are two focal issues for most companies. This is key to business growth and development. Companies won’t survive without new customers, but equally, it is pointless to win new business if present clients keep slipping away.